Terms of Service
Welcome to TheWellnessBrothers e-shop. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.
Acceptance of Terms
By using this site, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
Eligibility
You must be at least 18 years old to use this website. By using our website, you represent and warrant that you are at least 18 years old.
Account Registration
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You may be required to register for an account to purchase products from our website.
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You are responsible for maintaining the confidentiality of your account information and password.
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All activities that occur under your account are your responsibility.
Orders and Payment
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All orders are subject to acceptance and availability.
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Prices for products are subject to change without notice.
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Payment must be made in full at the time of purchase via the payment methods offered on the website.
Product Information
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We strive to ensure that product descriptions and prices are accurate. However, we cannot guarantee that all product descriptions, images, and prices are error-free.
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If a product is not as described, your best solution is to return it in an unused condition as per our Return and Refund Policy.
Shipping and Delivery
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Shipping costs and delivery times vary based on location and amount paid.
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We are not responsible for delays caused by shipping carriers.
Returns and Refunds
Our Return and Refund Policy is outlined below.
Intellectual Property
Prohibited Conduct
You agree not to:
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Use the website for unlawful purposes.
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Post or transmit any material that violates third-party rights.
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Interfere with or disrupt the website’s operations.
Indemnification
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You agree to indemnify and hold harmless TheWellnessBrothers from any claims, damages, and expenses arising out of your use of the website.
Changes to Terms of Service
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We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website constitutes your acceptance of such changes.
Contact Information
For any questions about these Terms of Service, please contact us at:
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Phone: +971529859832
Return and Refund Policy
At TheWellnessBrothers, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You have 15 calendar days to return an item from the date you received it.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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You must provide proof of purchase.
Non-Returnable Items
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Food supplements with less than six months expiration date.
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Opened products or any items not in their original condition.
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Any item returned more than 15 days after delivery.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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If approved, your refund will be processed within 15 business days. The refund will be applied to your original method of payment.
Late or Missing Refunds
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If you haven’t received a refund within 15 business days, check your bank account or contact your credit card company.
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If you’ve done this and still have not received your refund, please contact us at milica@thewellnessbrothers.com.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at milica@thewellnessbrothers.com.
Shipping Costs
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You will be responsible for paying your own shipping costs for returning your item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For questions related to returns and refunds, contact us at:
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Phone: +971529859832